Is it safe to use my credit card?
Yes, shopping at Mysilkshop.com is 100% safe. Credit card payments are processed through the CCAvenue payment gateway that interfaces with various banks. CCAvenue uses the latest encryption technology to protect your credit card information. It encrypts your credit card number and other information so that it cannot be read as the information travels over the Internet. You can be assured that Mysilkshop.com thru our payment gateway CCAvenue offers you the highest standards of security currently available on the net so as to ensure that your shopping experience is private, safe and secure.
We at Mysilkshop.com do not record or retain your card information at all as it is directly passed over to the payment gateway, CCAvenue for processing.
Once your payment has been accepted, your details are not kept on file - this is why we ask you for your card details each time you order on Mysilkshop.com. Should you suspect that your card has been used fraudulently, we recommend that you contact your card issuer immediately.
When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Socket Layer (SSL).
What Precautions should I take about my Confidential information?
Your password as well as user name is strictly confidential. In order to avoid the threat of identity fraud you should never share this information with others.
We recommend using regularly updated anti-virus software and restricting access to your home network. Installing a firewall is also recommended.
As a policy, Mysilkshop.com will never contact its members to ask for confidential information such as Passwords or Bank detail. If you receive an email from Mysilkshop.com or any similar looking sender, asking for this kind of information, or any other offer or request you find suspicious for any other reason, please forward it to us at support@MySilkShop.com, and we will initiate appropriate action. If you suspect your Mysilkshop.com account has been used without your authorization, please contact our customer support. In the event of card fraud, please contact your bank directly.