Terms & Conditions

Welcome to www.mysilkshop.com service provided by Balendra Sons.  
Your use of Mysilkshop.com website and its related sites, services and tools is governed by the following Terms and Conditions as applicable to the website. If you visit or shop at Mysilkshop.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Mysilkshop.com service or visit or purchase from any business affiliated with Mysilkshop.com, whether or not included in the Mysilkshop.com web site, you also will be subject to the guidelines and conditions applicable to such service or business.
We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms & Conditions, at any time. It is Your responsibility to check these Terms & Conditions periodically for changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the changes. As long as You comply with these Terms & Conditions, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

User Agreement
All products, services and information displayed on the Website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed below. Mysilkshop.com reserve the right to accept or reject the offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm your order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of Mysilkshop.com prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.
For the purpose of this User Agreement; User, Registered User and wherever the context so require, ‘You’ shall mean any natural or legal person who has agreed to become a member of the website by providing registration data (as defined hereinafter) while registering on the website using the computer systems of the Website and accepted this electronic version / electronic record of the Terms and Conditions and has allocated himself a unique identification user name (“User ID” and “Password”).

Membership Eligibility
Use of the Site is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents, minors etc. are not eligible to use the Site.
If you are a minor i.e. under the age of 18 years, you shall not register as a member of the Website and shall not place orders for any items on the Website. If your age is below that of 18 years, your parents or legal guardians can transact on behalf of you if they are registered users.
Mysilkshop.com makes no representation that any product/s or service/s referred to in the materials on this website are appropriate for use or available outside India.
Those who choose to access this Site from outside India are responsible for compliance with local laws if and to the extent local laws are applicable.
Membership is available to anyone who registers all required information, provides an accurate, legitimate electronic mail address, and obtains a unique username and password.
Mysilkshop.com does not discriminate on the basis of age, gender, race, religion, caste, class, lifestyle preference or nationality.
Mysilkshop.com allows one registered membership per legitimate electronic mail address.
As a new Registered User, this Terms and Conditions shall be effective and binding upon your ‘acceptance’. ‘Acceptance’ shall mean your affirmative action in clicking on ‘check box’ or the “Register” button or the “Continue” button as provided on the registration page.
By using the services of www.mysilkshop.com you agree to be bound by the Terms and Conditions.
By accepting this Terms and Conditions, the User has also accepted and agreed to be bound by Rules and Policies as provided from time to time in the following hyperlinks or pages given on the homepage of the website.
Billing & Payments
Shipping & Delivery
Privacy Policies
This Membership is effective unless and until terminated by either you or Mysilkshop.com. You may terminate your membership at any time, provided that you discontinue any further use of this Site. Mysilkshop.com may terminate your membership at any time and may do so immediately without notice and accordingly deny you access to the Site, such termination will be without any liability to Mysilkshop.com
Any such termination of the membership shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the Terms and Conditions.

My Account
My Account page helps you in:
- Managing / Editing all your personal data like address, phone numbers, email-ids.
- Changing your password.
- Tracking the detail of your orders.
Your Email Id will be used as the default user-name for your Mysilkshop.com account.

Is it necessary to have a Mysilkshop.com account to shop?
Yes. Only a registered user can shop at Mysilkshop.com. A registered user can choose a password for their account so that when they return to Mysilkshop.com in the future, our system will remember their shipping address. This will save them from the trouble of having to fill those in again. The password can also be used to make changes to the account information. As with all passwords, do ensure to choose something you’ll remember the next time you want to place an order. While choosing a password, please remember that passwords are case sensitive and must be a minimum of 6 characters. Passwords should be guarded carefully. Remember, accounts can be accessed by anyone who knows the password.

Your Account and Registration Obligations
If you use Mysilkshop.com, you shall be responsible for maintaining the confidentiality of your User ID / User Name / Account and Password and for restricting access to your computer, computer system and computer network and you shall be responsible for all activities that occur under your User ID / User Name / Account and Password.
www.mysilkshop.com shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
You also agree to:
- Provide true, accurate, current and complete information about yourself as prompted by Mysilkshop.com registration form (such information being the Registration Data).
- Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. 
www.mysilkshop.com reserves the right to confirm and validate the information and other  details provided by you at any point of time. If you provide any information that is untrue, inaccurate, incomplete or not current or if Mysilkshop.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the Terms and Conditions, www.mysilkshop.com has the right to indefinitely suspend or terminate or block access of your membership with www.mysilkshop.com and refuse to provide you with access to the Website.

When You use the Website or send emails or other data, information or communication to Mysilkshop.com, You agree and understand that You are communicating with Mysilkshop.com through electronic records and You consent to receive communications via electronic records from Mysilkshop.com periodically and as and when required. Mysilkshop.com may communicate with You by Email, SMS’s or by posting notices on this site or by any other mode of communication, electronic or otherwise.

We view protection of Your privacy as a very important principle. We understand clearly that you and Your Personal Information is one of our most important assets. We store and process Your Information on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and rules there under. Our current Privacy Policy is available at http://www.mysilkshop.com/s/privacy-policy. If you object to your Information being transferred or used in this way please do not use Mysilkshop.com Website.

Site Access
Mysilkshop.com grants you a limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Mysilkshop.com. You may not use any proprietary information (including images, text, page layout, or form) of Mysilkshop.com and our affiliates without express written consent. You may not use any meta tags or any other hidden text utilizing Mysilkshop.com name or trademarks without the express written consent of Mysilkshop.com. Any unauthorized use terminates the permission granted by Mysilkshop.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Mysilkshop.com so long as the link does not portray Mysilkshop.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Mysilkshop.com logo or other proprietary graphic or trademark as part of the link without express written permission.

Reviews, Feedback, Submissions
- Visitors may post reviews, comments, and other content; send e-Gift Certificates, if any and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. 
- All reviews, comments, feedback, postcards suggestion, ideas and other submissions disclosed, submitted or offered to Mysilkshop.com or by this Site or otherwise disclosed submitted or offered in connection with your use of this Site (Collectively the Comments) shall be and remain Mysilkshop.com property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Mysilkshop.com of all worldwide rights titles and interests in all copyrights and other intellectual properties in the Comments. Thus Mysilkshop.com owns exclusively all such rights, titles and interest and shall not be limited in any way in its use commercial or otherwise of any Comments.
- You grant Mysilkshop.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, disclose, modify, adapt, publish, translate, create derivative works from, distribute, and display any Comments throughout the world in any media without retraction and without compensating you in any way. 
- Mysilkshop.com is and shall be under no obligation, to maintain any Comments in confidence, to pay you any compensation for any Comments or to respond to any Comments
- You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that the use of the content you supply does not violate this policy or any right of any third party including copyright trademark privacy or there personal or propriety right(s), and will not cause injury to any person or entity. 
- Mysilkshop.com does not regularly review posted Comment but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant Mysilkshop.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Mysilkshop.com and its affiliates for all claims resulting from any Comments you submit. Mysilkshop.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Without limiting other remedies, Mysilkshop.com may limit your activity, immediately remove your information, warn other Users of your actions, immediately temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to the Mysilkshop.com website in the event, but not limited to:
If you breach the Terms and Conditions or Privacy Policy or any other rules and policies, if any; or
If Mysilkshop.com is unable to verify or authenticate any information you provide; or
If it is believed that your actions may cause legal liability for you, other Users or Mysilkshop.com. 
Mysilkshop.com may at any time at its sole discretion reinstate suspended Users. A User that has been suspended or blocked may not register or attempt to register with Mysilkshop.com or use Mysilkshop.com Website in any manner whatsoever until such time that such User is reinstated by Mysilkshop.com. Notwithstanding the foregoing, if you breach the Terms and Conditions or Privacy Policy or any other rules and policies, Mysilkshop.com reserves the right to recover any amounts due and owing by you to Mysilkshop.com and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.

You agree to indemnify, defend and hold harmless Mysilkshop.com and its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any and all claim or demand, losses, liabilities, damages, costs and expenses or actions including attorneys fees, made by any third party or penalty imposed due to or arising out of your breach of this Terms and Conditions whether the said breach is willful or otherwise, or your violation of any law, rules or regulations or the rights of a third party.
You agree that Mysilkshop.com shall not be liable to You or any other person or entity claiming under You or Your successors, assigns, liquidators or receivers for any loss, damages, penalties, interests, duties, claims etc. paid and/or incurred by You or the persons claiming under You for any third party's (including International Re-seller, its customs clearance agents and courier companies) acts, negligence or omissions whether intentional, willful or otherwise and whether under contracts, torts or under common law. Under no circumstances Mysilkshop.com shall be liable for damages, whatsoever whether such damages are direct, indirect, special, incidental, consequential and irrespective of whether any claim is bases on loss of revenue, investment, goodwill, profit, production, interruption of business or any other loss of any character or nature whatsoever and whether sustained by You or any third party.

Applicable Law
This Terms and Conditions shall be governed by and interpreted and construed in accordance with the applicable laws of India. The Courts at Delhi shall have exclusive jurisdiction in any proceedings arising out of this Terms and Conditions. Any dispute or difference either in interpretation or otherwise, of any terms of this Terms and Conditions between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Mysilkshop.com and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Delhi. The High court of judicature at Delhi alone shall have the jurisdiction and the Laws of India shall apply.

Jurisdictional Issues/Sale in India Only
Unless otherwise specified, the material on Mysilkshop.com is presented solely for the purpose of sale in India. Mysilkshop.com makes no representation that materials in Mysilkshop.com are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other Locations/Countries other than India do so on their own initiative and Mysilkshop.com is not responsible for supply of goods/refund for the goods ordered from other Locations/Countries other than India.

Trademark, Copyright and Restriction
This site is controlled and operated by Mysilkshop.com. All content included on this site, such as text, graphics, logos, button icons, images, audio clips, video clips, illustrations, digital downloads, data compilations, and software, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on Mysilkshop.com web site owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. You may download or copy the Contents any other downloadable materials displayed on the Site for your personal use only.
No right title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying
You may not reproduce (except as noted above) publish, transmit, distribute display, modify, create derivative works from sell or participate in any sale of or exploit in any way, in whole or in part any of the contents, of the site or any related software.

Objectionable Material
You understand that by using this Site or any services provided on the Site, You may encounter Content that may be deemed by some to be offensive, indecent or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law. Mysilkshop.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent or objectionable to you.

Disclaimer of warranties and limitation of liability
This site is provided by Mysilkshop.com on an as is and as available basis. Mysilkshop.com makes no representations or warranties of any kind express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, Mysilkshop.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant-ability and fitness for a particular purpose. Mysilkshop.com does not warrant that this site, its servers, or e-mail sent from Mysilkshop.com are free of viruses or other harmful components. Mysilkshop.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Without prejudice to the generality of the section above the total liability of Mysilkshop.com to you for all liabilities arising out of this Terms and Conditions in tort or contract is limited to the value of the product ordered by you.
Mysilkshop.com, its associated and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software text, graphics links or communications provide on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, Mysilkshop.com assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site, and/or any interruption or errors in the operation of the Site.
No advice or information, whether oral or written, obtained by you from Mysilkshop.com or through or from the service shall create any warranty not expressly stated in the term of service.

Credit Card Details
You agree, understand and confirm that the credit card details provided by you for availing of services on Mysilkshop.com will be correct and accurate and you shall not use a credit card, which is not lawfully owned by you i.e. in a credit card transaction you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to www.mysilkshop.com. Further the said information will not be utilized and shared by Mysilkshop.com with any of the third parties unless required for fraud verification's or by law, regulation or court order. Mysilkshop.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to prove otherwise shall be exclusively on you.

The List Price displayed for products on our website, represents the full price of the product excluding the shipping charges, as specified in the Shipping Fees.
With respect to items sold on Mysilkshop.com, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available.
The Website strives to provide accurate product and pricing information but pricing or typographical errors may occur or a price increase may occur between order placement by you and order confirmation by Mysilkshop.com. If we discover a mispricing, we will do one of the following:
- If an items correct price is lower than our stated price, we will charge the lower amount and ship you the item.
- If an items correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, www.mysilkshop.com shall have the right at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched.

While availing any of the payment method/s offered at Mysilkshop.com, Mysilkshop.com will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
- Lack of authorization for any transaction/s, or
- Exceeding the preset limit mutually agreed by you and between your Bank/s, or
- Any payment issues arising out of the transaction, or
- Decline of transaction for any other reason/s.
All payments made against the purchases/services on Mysilkshop.com by you shall be compulsorily in Indian Rupees acceptable by the Union of India. Mysilkshop.com does not accept any other form of currency with respect to the purchases made on Mysilkshop.com.

Risk of loss
All items purchased from Mysilkshop.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Description
Mysilkshop.com tries to be as accurate as possible. However, Mysilkshop.com does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Mysilkshop.com itself is not as described, your sole remedy is to return it in unused condition.

Product properties and Wash care?
Most of Mysilkshop’s products are Handmade/ Handcrafted using the finest natural fibers. The subtle variations in color, texture and finish are intrinsic to hand made products. Our products involve crafts-based traditions of hand spinning, dying, weaving, wood block printing and embroidery. We use both vegetable dyes and commercial dyes with the goal of minimizing our impact on the environment while striving for the best color properties. An irregular weave or print is not a defect - hand-loom by definition means uncertainty when it comes to uniformity.
Colors: We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor display of any color will be accurate.
Reds and blues tend to run. Please always hand-wash like colors together and dry inside out in the shade. All Silk and Silk blended Fabrics, Sarees, Salwar Suits or any other product must only be Dry Cleaned.

Cancellation by You
If you made a mistake when placing an order you have 24 hours from the time you placed the order to cancel the order, subject to that your order has not been dispatched from our warehouse. You can write us at support@mysilkshop.com for the same.
The cancellation will be effective within 24 hours and you will get a confirmation email. The customer agrees not to dispute the decision made by Mysilkshop.com and accept Mysilkshop.com decision regarding the cancellation.

Cancellation by Us
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by Mysilkshop.com and accept Mysilkshop.com decision regarding the cancellation. 

Exchange & Refund
No Exchange/ Refunds will be given in the following cases:
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a PO Box address.
- Package refused by recipient
- Products returned in a used or damaged condition.
- In case of minor design and color variations. With Handmade/ Handcrafted products there will always be some variation between products.
All our hand-loom fabrics, handcrafted or hand printed products and other products are weaved/made, dyed and printed using traditional methods, resulting in each unique product. The irregular weave or print or minor color differences are the characteristics of the fabric and the products and should not be seen as a defect. 
Exchange / Refund of the order will be done only in the following cases: 
- Wrong item has been shipped to you.
- Genuine quality issues in the product. 
- Packages lost in transit. 
All you need to do is to inform us within 3 days of receiving the parcel by writing into us at support@mysilkshop.com and send the Items, which has to be exchanged so that it reaches us within 7 days of informing us.
You must use a track-able courier service (like DTDC, First Flight, Bluedart etc.). Send an email to support@mysilkshop.com with your order details and the tracking ID of the returned shipment. 
Items returned should be sent in their original purchase condition, including the original product packaging, along with all the paperwork that arrived with the product – Invoices, Tags etc. to the following address:
Balendra Sons,
58, Vijay Block,
Laxmi Nagar, Delhi-110092.
Mysilkshop.com will exchange the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping. Shipping charges for the exchanged goods will not be billed to the customer.
Cost of return shipping shall be borne by the customer. Any loss or damage of   
Items in return transit shall be the responsibility of the customer and Mysilkshop.com shall not be liable for any claims relating to the same. We strongly urge you to declare the value and purchase insurance from the Shipper.
All Exchange / Refund will only be made after we have received the returned shipment except if the package has been lost in transit.

Transfer of Refunds
Refund will only be given in case the exchange product is unavailable, and in accordance with our Exchange / Refund Policy
All credits will be issued only to the credit/debit card used for making the original purchase and will be transferred via the CCAvenue Payment Gateway. Once we receive your returned item(s) we will issue your credit within 7 business days and send you an email confirmation.

Track your Order
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcels progress on our website by going to the My Account section or can track the shipment on our courier partner’s website using the Shipment tracking number.

What should I do if I cannot track my order online?
If you are unable to view any information regarding your parcel, we recommend that you contact us at support@mysilkshop.com or call us at our customer care number or log on to our courier partners website.

Modification of Terms and Conditions
Mysilkshop.com reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms & Conditions, at any time. It is Your responsibility to check these Terms & Conditions periodically for changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the changes.
You can access the latest version of the Terms and Conditions at any given time on Mysilkshop.com.

Modification to Service
Mysilkshop.com reserves the right at any time and from to time modify or discontinue, temporarily or permanently, the service or any part thereof without notice. You agree that Mysilkshop.com shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

Our Contact
Please send any questions or comments regarding this Site to support@mysilkshop.com